The real heroes of business-- and not a CEO among them : world-class frontline service workers: how do you find them? train them? manage them? retain them? /Author: Fromm, Bill.
Publisher: New York : Currency/Doubleday,
Date: 1994. This title can be found in 10 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.