166 records matched your query
01220pam a2200325 a 4500 001 662C9E0C2ACC11DE8A86ED04A8D7520A 005 200904161620.0 008 940415s1994 maua b 001 0 eng 010 $a 94016423 020 $a 9780875845623 (acid-free paper) : 020 $a 0875845622 (acid-free paper) : 035 $a (OCoLC)30398429 040 $a DLC $c DLC $d SILO $d SILO 050 00 $a HF5415.5 $b .C625 1994 082 00 $a 658.8/12 $2 20 245 0 $a Command performance : $b the art of delivering quality service / $c with a preface by John E. Martin. 260 $a Boston, MA : $b Harvard Business School Press, $c c1994. 300 $a xx, 260 p. : $b ill. ; $c 24 cm. 440 4 $a The Harvard business review book series 500 $a Articles originally published in the Harvard business review since 1982. 504 $a Includes bibliographical references and index. 650 0 $a Customer relations. 650 0 $a Customer service. 650 0 $a Quality Control 730 01 $a Harvard business review. 939 $a 480275 941 $a 2 952 $l USUX851 $d 20160817020322.0 952 $l OAAX516 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=662C9E0C2ACC11DE8A86ED04A8D7520AInitiate Another SILO Locator Search