379 records matched your query       

01988aam a22003974a 4500
001 F1B6EBE0EFE011E08369D5DE6AFF544E
003 SILO
005 20111006010153
008 110128s2011    caua     b    001 0 eng  
010    $a 2011002763
020    $a 1598848003 (ebook)
020    $a 9781598848007 (ebook)
020    $a 1598847996 (pbk. : acid-free paper)
020    $a 9781598847994 (pbk. : acid-free paper)
035    $a (OCoLC)701242220
040    $a DLC $c DLC $d SILO $d YDXCP $d BWX $d IG# $d CDX $d SILO
042    $a pcc
043    $a n-us---
050 00 $a Z678.85 $b .H475 2011
082 00 $a 025.10973 $2 22
100 1  $a Hernon, Peter.
245 1  $a Listening to the customer / $c Peter Hernon and Joseph R. Matthews.
260    $a Santa Barbara, Calif. : $b Libraries Unlimited, $c c2011.
300    $a xiii, 201 p. : $b ill. ; $c 26 cm.
504    $a Includes bibliographical references and index.
505 0  $a Listening to and valuing customer comments -- Obtaining staff buy-in -- Methodologies (structured and solicited approaches) to gathering voice-of-the-customer data -- Methodologies (unstructured and solicited approaches) and the presentation of data collected -- Methodologies (structured but not always solicited approaches) and analyzing study findings -- Methodologies (unstructured and unsolicited approaches) -- I was once lost but now ? -- Analyzing and using the customer's voice to improve service -- Communication -- Valuing library customers.
650  0 $a Libraries $z United States $x Evaluation.
650  0 $a Public services (Libraries) $z United States $x Evaluation.
650  0 $a Libraries $x Public relations $z United States.
650  0 $a Libraries $x User satisfaction $z United States.
650  0 $a Customer services $x Evaluation.
650  0 $a Consumer satisfaction $x Evaluation.
700 1  $a Matthews, Joseph R.
941    $a 1
952    $l USUX851 $d 20160825093006.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=F1B6EBE0EFE011E08369D5DE6AFF544E