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01578nam a22004338a 4500 001 2533ADD62AEB11DE9E208406A8D7520A 005 20190308085728 008 931008s1994 nyua b 001 0 eng 010 $a 93039817 020 $a 9780385425551 020 $a 0385425554 035 $a (OCoLC)29218883 040 $a DLC $c DLC $d SILO $d OCL $d GZM $d IOK $d SILO 050 00 $a HF5415.5 $b .F76 1994 082 00 $a 658.8/12 $2 20 100 1 $a Fromm, Bill. 245 1 $a The real heroes of business-- and not a CEO among them : $b world-class frontline service workers: how do you find them? train them? manage them? retain them? / $c Bill Fromm & Leonard A. Schlesinger. 250 $a 1st ed. 260 $a New York : $b Currency/Doubleday, $c 1994. 263 $a 9404 300 $a xxiv, 337 p. : $b ill. ; $c 25 cm. 500 $a "A Currency book." 500 $a Includes bibliographical references and index. 650 0 $a Customer service $x Management. 650 0 $a Employees $x Recruiting. 700 10 $a Schlesinger, Leonard A. 939 $a 2552485 941 $a 10 952 $l GEPG771 $d 20210722014321.0 952 $l USUX851 $d 20160816063628.0 952 $l WXPD305 $d 20151203015440.0 952 $l V3AX572 $d 20111101012513.0 952 $l OQAX737 $d 20090806145305.0 952 $l EJPD605 $d 20090701080000.0 952 $l HUAX887 $d 20090701080000.0 952 $l KWPE446 $m 658.812/FRO $d 20090701080000.0 952 $l SOAX911 $d 20090701080000.0 952 $l V5AX173 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=2533ADD62AEB11DE9E208406A8D7520AInitiate Another SILO Locator Search