166 records matched your query       

01180ngm a2200289Ia 4500
001 3954D05C2AE511DE90AB3606A8D7520A
005 200904161918.0
007 vfucbaho-
008 950818s1994    xxu070            vleng d
035    $a (OCoLC)33006386
040    $a KCB $c KCB $d SILO $d SILO
245 0  $a Telephone fundamentals $h [videorecording] / $c Workforce Learning Systems.
260    $a [s.l.] : $b MAJEC/Meiss Inc., $c 1994.
300    $a 2 videocassettes (70 min.) : $b sd., col. ; $c 1/2 in.
440  0 $a Workforce skills
500    $a VHS format.
511 0  $a Hosted by Joyce Sullivan.
520    $a These videos cover the topic of how to make every telephone contact positive and profitable. It includes methods for screening calls and taking messages, what to say when you answer the telephone and using voice mail and other automated features.
650  0 $a Customer service.
650  0 $a Telephone etiquette
700 1  $a Sullivan, Joyce.
710 2  $a Workforce Learning Systems (Firm).
939    $a 2172037
941    $a 1
945    $a vhs
952    $l UQAX771 $d 20090701080000.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=3954D05C2AE511DE90AB3606A8D7520A