166 records matched your query
01298cgm a2200277Ia 4500 001 4E5329522AFB11DEA26E6407A8D7520A 005 20160819083324 008 950321s1994 cau026 vleng d 035 $a (OCoLC)32180067 040 $a NOS $c NOS $d SILO $d IOX $d SILO 245 0 $a The customer service connection $h [videorecording] \ $c Toastmasters International and Kantola Productions. 260 $a Mill Valley, Calif. : $b Kantola Productions, $c 1994 300 $a 1 videocassette (26 min.) : $b sd., col. ; $c 1/2 in. + $e study guide. 490 0 $a Toastmasters International quality-centered management series. 520 $a Teaches essential customer service skills that win customer loyalty. Motivates customer service employees to serve as information resources for their organizations. Viewers learn both how to provide extraordinary service and how to identify and communicate essential information about customers. 538 $a VHS. 650 0 $a Customer service. 650 0 $a Work groups $x Management. 710 2 $a Kantola Productions. 710 2 $a Toastmasters International. 939 $a 4117192 941 $a 1 945 $a vhs 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=4E5329522AFB11DEA26E6407A8D7520A 994 $a 01 $b IOX 952 $l OTAX626 $d 20090701080000.0Initiate Another SILO Locator Search