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01714aam a2200349 i 4500 001 333C2980CBD011EEA85EE9E240ECA4DB 003 SILO 005 20240215010052 008 150909t20172017ilua 000 0 eng d 020 $a 9781492630487 020 $a 1492630489 035 $a (OCoLC)920853388 040 $a YDXCP $b eng $e rda $c YDXCP $d OCLCQ $d ZAC $d OCLCO $d BDX $d OCLCF $d CLE $d UOK $d CHILD $d OCLCO $d OCLCL $d OCLCQ $d SILO 050 4 $a HF5415.5 $b .B63 2017 082 04 $a 658.812 $2 23 100 1 $a Blanchard, Kenneth H., $e author. 245 14 $a The simple truths of service : $b inspired by Johnny the bagger / $c Ken Blanchard and Barbara A. Glanz. 264 1 $a Naperville, Illinois : $b Simple Truths, an imprint of Sourcebooks, Inc, $c [2017] 300 $a viii, 68 pages : $b illustrations ; $c 19 cm 520 $a If you want to convert your customers to "raving fans," it's time to think outside the box of traditional customer service. True story about Johnny, a very special young man whose creative choices changed the culture of his company. His story, along with many others, provides a tool kit for the success of your company by sparking the ways your employees interact with your customers. 650 0 $a Customer services. 650 0 $a Consumer satisfaction. 650 2 $a Consumer Behavior 650 6 $a Service aÌ la clienteÌle. 650 6 $a Consommateurs $x Satisfaction. 650 7 $a Consumer satisfaction. $2 fast $0 (OCoLC)fst00876403 650 7 $a Customer services. $2 fast $0 (OCoLC)fst00885545 700 1 $a Glanz, Barbara A., $e author. 941 $a 1 952 $l UVAX975 $d 20240215014023.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=333C2980CBD011EEA85EE9E240ECA4DB 994 $a 92 $b IWSInitiate Another SILO Locator Search