The Locator -- [(subject = "Customer service")]

166 records matched your query       

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01325pam a2200349 a 4500
001 695F5BD02AE711DE94715D06A8D7520A
005 20240220011609
008 950406s1995    cau      b    001 0 eng  
010    $a 95012631
020    $a 9780787901011 (acid-free paper)
020    $a 0787901016 (acid-free paper)
035    $a (OCoLC)32384851
040    $a DLC $c DLC $d SILO $d SILO
050 00 $a HF5415.5 $b .G88 1995
100 1  $a Gutek, Barbara A.
245 1  $a The dynamics of service : $b reflections on the changing nature of customer/provider interactions / $c Barbara A. Gutek ; foreword by Daniel Katz.
250    $a 1st ed.
260    $a San Francisco, Calif : $b Jossey-Bass, $c c1995.
300    $a xxviii, 304 p. ; $c 24 cm.
440  0 $a Jossey-Bass social and behavioral science series.
440  4 $a The Jossey-Bass health series
440  4 $a The Jossey-Bass management series
504    $a Includes bibliographical references (p. 287-293) and index.
650  0 $a Customer service.
939    $a 2311883
941    $a 5
952    $l ULAX314 $d 20190926070501.0
952    $l OVUX522 $d 20180103023533.0
952    $l USUX851 $d 20160819030034.0
952    $l OTAX626 $d 20090701080000.0
952    $l UNUX074 $d 20090701080000.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=695F5BD02AE711DE94715D06A8D7520A
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