166 records matched your query       

01031cam a2200301 a 4500
001 197CB9002AE711DE9A364A06A8D7520A
005 20111103011511
008 940712s1995    inua          001 0 eng  
010    $a 94030369
020    $a 9781571120670
020    $a 157112067X
035    $a (OCoLC)30894180
040    $a DLC $c DLC $d SILO $d SILO
050 00 $a HF5415.5 $b .J35 1995
082 00 $a 658.8/12 $2 20
100 1  $a Jandt, Fred Edmund.
245 1  $a The customer is usually wrong! / $c Fred E. Jandt.
260    $a Indianapolis, IN : $b Park Avenue, $c c1995.
300    $a xi, 211 p. : $b ill. ; $c 23 cm.
500    $a At head of title: Contrary to what you've been told ... What you know to be true!
500    $a Includes index.
650  0 $a Consumer satisfaction $z United States.
650  0 $a Customer relations.
650  0 $a Customer service $z United States.
939    $a 2292265
941    $a 1
952    $l UNUX074 $d 20090701080000.0
956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=197CB9002AE711DE9A364A06A8D7520A