The Locator -- [(subject = "Customer service")]

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02101nam a22006018a 4500
001 4D2A654A2AE711DE94715D06A8D7520A
005 20231216010816
008 940816s1995    mau           001 0 eng  
010    $a 94034808
020    $a 9780201406481
020    $a 0201406489
035    $a (OCoLC)31076965
040    $a DLC $c DLC $d SILO $d IOB $d SILO
050 00 $a HD41 $b .T67 1995
100 1  $a Treacy, Michael.
245 1  $a The discipline of market leaders : $b choose your customers, narrow your focus, dominate your markets / $c Michael Treacy and Fred Wiersema.
260    $a Reading, Mass. : $b Addison-Wesley Pub. Co., $c c1995.
300    $a xvi, 208 p. ; $c 24 cm.
500    $a Includes index.
650  0 $a Competition.
650  0 $a Customer service.
650  0 $a Market segmentation.
650  0 $a Quality of products
700 10 $a Wiersema, Frederik D.
939    $a 2304997
941    $a 26
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956    $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=4D2A654A2AE711DE94715D06A8D7520A
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