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Author:

McNeal, Michele L.

Title:

Streamlining information services using chatbots / Michele L. McNeal and David Newyear.

Publisher:

ALATechSource,

Copyright Date:

c2013

Description:

47 p. : ill. ; 28 cm.

Subject:

Electronic reference services (Libraries)
Electronic reference services (Libraries)--Computer programs.
Reference services (Libraries)--Information technology.
Online chat groups--Library resources.
Artificial intelligence--Library applications.
Artificial intelligence--Computer programs.
Document markup languages--Computer programs.
Multimedia library services.
Information retrieval.
Mobile computing.
Libraries and the Internet.

Other Authors:

Newyear, David.
American Library Association.

Notes:

"November/December 2013"--Cover. ALA TechSource is a unit of the publishing department of the American Library Association. Includes bibliographical references.

Contents:

learning curve. Chatbot creation options -- Basic components of AIML -- Creating a more natural conversation -- Tiers of functionality -- Modes of implementation -- The learning curve.

Summary:

"Chatbots offer an efficient way to answer common questions or point patrons to online resources....[This] report...describes how to create a chatscript. After describing two creation options, AIML (Artificial Intelligence Markup Language) and ChatScript, the report uses examples of AIML script to demonstrate functionality. Readers will learn about the functionality obtained from basic text interfaces, talking avatars, and passing queries. The chatbots can be implemented on web pages, mobile apps, or information kiosks"--T.p. verso.

Series:

Library technology reports ; v. 49, no. 8

ISBN:

0838959083
9780838959084

OCLC:

(OCoLC)866899954

Locations:

IAOX771 -- State Library of Iowa (Des Moines)