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Author:

Zimmerman, David. http://id.loc.gov/authorities/names/n86851788

Title:

Client satisfaction : a synthesis for the year 1999 / prepared by David Zimmerman.

Publisher:

McREL,

Copyright Date:

2000

Description:

12 pages

Reproduction Info:

Microfiche. Washington, D.C. : U.S. G.P.O., 2000. 1 microfiche.

Subject:

Mid-Continent Research for Education and Learning.
Education--Research.
Consumer satisfaction.
Consumer satisfaction.
Education--Research.

Other Authors:

Mid-Continent Research for Education and Learning.
United States. Office of Educational Research and Improvement. http://id.loc.gov/authorities/names/n81020647

Notes:

Submitted to the Office of Educational Research and Improvement. "REL contract #RJ96006101." "1999 deliverable #5." "March 2000."

Summary:

Mid-continent Research for Education and Learning (McREL), as part of its regular operations, monitors client satisfaction, and seeks to sustain a process of informed decision making in the development and delivery of products and services. This report documents client satisfaction with McREL services as determined by participant evaluations. These evaluations were collected at the conclusion of workshops, conferences, or consultant/technical assistance provided by McREL staff. The report does not include data not collected systematically, such as feedback to staff or thank-you letters. A total of 60 workshops and presentations were considered as data sources, and, of these, 32 events aligned with the client satisfaction study aims. The evaluations after these events indicate that clients have been very satisfied with the services they received from McREL staff. The grand mean of the 6 dimensions of client satisfaction was 3.47 on a 4-point scale, about the same as in 1998, indicating that McREL provided high quality services, and was consistent in the delivery of those services. (Sld).

OCLC:

(OCoLC)48475870

Locations:

OVUX522 -- University of Iowa Libraries (Iowa City)