History and functions of reference services -- Ethics -- The reference interview -- Instructional strategies for the reference interview -- Consortia and cooperation -- Models of reference services -- Management of reference services -- Evaluation and assessment of reference services -- Training and professional development -- Marketing and promotion of reference services -- Reference services for children and young adults -- Reference services for diverse populations -- Introduction to information creation and dissemination -- Selection and evaluation of reference sources -- Licensing and managing electronic resources -- Search strategies for online sources -- Ready-reference sources -- Dictionaries -- Encyclopedias -- Bibliographic sources -- Reader's advisory services and sources -- Indexes and abstracts -- News sources -- Geographical sources -- Biographical and genealogical sources -- Government information -- Data and statistical sources -- Business sources -- Health and medicine sources -- Primary and archival sources -- Legal sources -- Creating and future of reference service.
Summary:
"Thoroughly updated, this go-to work links you--and through you, your patrons--to the significant changes that have occurred in reference and information sciences thanks to the growth in digital content"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.