Introduction to chat and basic real-time software -- Advanced real-time software -- The audience for online library assistance in real time -- Selecting real-time software for your users and library -- The human element -- Training -- Everyday administration of a real-time reference service -- Guidelines and policies for reference in real time -- The reference interview online -- Promoting online real-time reference services -- Give them what they already use--AOL instant messenger : a case study -- Austin Peay State University--Ask a librarian : a case study -- Librarians online--virtual reference at a multi-campus institution : a case study -- Virtual reference service at the University of South Florida : a case study -- RefeXpress at the University of Florida : a case study.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.