Army health care [electronic resource] : progress made in staffing and monitoring units that provide outpatient case management, but additional steps needed : report to congressional requesters.
Title from cover screen (viewed on Apr. 21, 2009). "April 2009." Includes bibliographical references. "GAO-09-357."
Summary:
In February 2007, a series of Washington Post articles disclosed problems at Walter Reed Army Medical Center, particularly with the management of servicemembers receiving outpatient care. In response, the Army established Warrior Transition Units (WTU) for servicemembers requiring complex case management. Each servicemember in a WTU is assigned to a Triad of Care -- a primary care manager, a nurse case manager, and a squad leader -- who provide case management services to ensure continuity of care. The Army established staff-to-servicemember ratios for each Triad of Care position. This report examines (1) the Army's ongoing efforts to staff WTU Triad of Care positions and (2) how the Army monitors the recovery process of WTU servicemembers. GAO reviewed WTU policies, analyzed Army staffing and monitoring data, interviewed Army officials, and visited five selected WTUs. GAO recommends that the Army (1) examine the staffing model of the Walter Reed WTU, (2) expedite efforts to implement policy related to servicemembers' transition plans, and (3) ensure that the results from its WTU satisfaction survey are representative of all servicemembers in WTUs.
OCLC:
(OCoLC)318903961
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.