Publ. on the occasion of the training 'Advanced negotiation & difficult conversations' by Bruce Patton. Includes bibliographical references.
Contents:
Book summary / We have to talk : a step-by-step checklist for difficult conversations / Judy Ringer. Felix Merks -- Bruce Patton on mediation as a profession and difficult conversations / Erik van Ginkel -- Small group study guide and helpful questions for the Difficult conversations book / Triad Consulting Group. Ten questions people ask about Difficult conversations, the second edition / Bruce Patton -- Negotiating in three dimensions / Harvard Business School Working Knowledge. Q&A / Martha Lagace, James Sebenius, David Lax ; Excerpt from "Get the no-deal options right" in 3-D negotiation : powerful tools to change the game in your most important deals / David A. Lax, James Sebenium -- Summary of the book Getting to yes, negotiating agreement without giving in / Roger Fisher, William Ury, Bruce Patton. Book summary / Manon Schonewille -- Summary of the book Getting past no, negotiating your way from confrontation to cooperation / William Ury. Book summary / Manon Schonewille -- Moving up : positional bargaining revisited / Noam Ebner, Yael Efron -- I'm curious ; can we teach curiosity? / Chris Guthrie -- Interests, blocking issues, conflict causes and interventions / Manon Schonewille -- Helpful gools and worksheets. Preparation worksheet and instruction / Triad Consulting Group ; The seven elements and negotiation preparation / Triad Consulting Group ; The ladder of inference tool and examples of its application / Manon Schonewille -- We have to talk : a step-by-step checklist for difficult conversations / Judy Ringer.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.