Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report /Publisher: Washington, DC : For sale by the U.S. G.P.O., Supt. of Docs., For sale by the U.S. G.P.O., Supt. of Docs.,
Date: 1996. This title can be found in 4 Iowa libraries.
Putting customers first : serving the American public : best practices in telephone service : Federal Consortium Benchmark Study Report /Publisher: Washington, DC : For sale by the U.S. G.P.O., Supt. of Docs., For sale by the U.S. G.P.O., Supt. of Docs.,
Date: [1995] This title can be found in 3 Iowa libraries.
The customer is usually wrong! /Author: Jandt, Fred Edmund.
Publisher: Indianapolis, IN : Park Avenue,
Date: c1995. This title can be found in 1 Iowa libraries.
Putting customers first '95 : standards for serving the American people /Publisher: Washington, DC : For sale by the U.S. G.P.O., Supt. of Docs., For sale by the U.S. G.P.O., Supt. of Docs.,
Date: [1995] This title can be found in 5 Iowa libraries.
U.S. Postal Service new focus on improving service quality and customer satisfaction : report to Congressional requesters /Format: [microform] :
Publisher: Washington, D.C. (P.O. Box 37050, Washington 20013) : The Office,
Date: [1995] This title can be found in 1 Iowa libraries.
Putting customers first : standards for serving the American people /Publisher: Darby, PA : Diane Publishing Co.,
Date: 1994. This title can be found in 2 Iowa libraries.
Putting customers first : standards for serving the American people /Publisher: Washington, DC : For sale by the U.S. G.P.O., Supt. of Docs., For sale by the U.S. G.P.O., Supt. of Docs.,
Date: [1994] This title can be found in 5 Iowa libraries.
Customer retention through quality leadership : the Baxter approach /Author: Fliehman, Deborah G.,
Publisher: Milwaukee, Wis. : ASQC Quality Press,
Date: c1993. This title can be found in 1 Iowa libraries.
Self-assessment guide for organizational performance and customer satisfaction : based on the Presidential Award for Quality criteria.Publisher: Washington, DC : [For sale by the U.S. G.P.O., Supt. of Doc., [For sale by the U.S. G.P.O., Supt. of Doc.,
Date: 1993] This title can be found in 1 Iowa libraries.
Marketing for keeps : building your business by retaining your customers /Author: Furlong, Carla B.
Publisher: New York : Wiley,
Date: c1993. This title can be found in 1 Iowa libraries.
Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers /Author: Hart, Christopher W. L.
Publisher: New York : AMACOM,
Date: c1993. This title can be found in 3 Iowa libraries.
You deserve the best : a consumer's guide to product quality and total customer satisfaction /Author: Carrubba, Eugene R.
Publisher: Milwaukee, Wis. : ASQC Quality Press,
Date: c1993. This title can be found in 1 Iowa libraries.
What has government done to our health care? /Author: Wasley, Terree P.
Publisher: Washington, D.C. : Distributed to the trade by National Book Network, Distributed to the trade by National Book Network,
Date: c1992. This title can be found in 7 Iowa libraries.
U.S. Postal Service : tracking customer satisfaction in a competitive environment : report to the Honorable William S. Broomfield, House of Representatives /Publisher: Washington, D.C. : The Office,
Date: [1992] This title can be found in 1 Iowa libraries.
Keeping customers for life /Author: Cannie, Joan Koob.
Publisher: New York, NY : American Management Association,
Date: c1991. This title can be found in 5 Iowa libraries.
Revised customer satisfaction : the other half of your job /Author: Scott, Dru,
Publisher: Los Altos, Calif. : Crisp Publications,
Date: c1991. This title can be found in 4 Iowa libraries.
GHAA's consumer satisfaction survey and user's manual /Author: Davies, Allyson Ross,
Publisher: Washington, DC : GHAA,
Date: 1991. This title can be found in 1 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.