Communication and the Quality of Care -- Nonverbal Communication -- Verbal Communication -- Professional Communication and Behavior -- Modifying Communication to a Patient's Unique Needs -- Adapting Communication to a Patient's Ability to Understand -- Cultural Sensitivity -- Interviewing Techniques -- Patient Education -- Electronic Communication -- The Communication Skills You Need to Land that First Job NEW -- Fundamental Writing Skills.
Summary:
"In the preface to the first edition of this book, we wrote, "Today, poor communication is the single most common reason for patient complaints against healthcare professionals"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.