Driving fear out of the workplace : how to overcome the invisible barriers to quality, productivity, and innovation / Kathleen D. Ryan, Daniel K. Oestreich.
"A Bard Productions book"--T.p. verso. Includes bibliographical references (p. 245-246) and index.
Contents:
Dynamics of fear -- How fear prevents people from doing their best -- Boundaries of fear -- How fear operates in organizations -- Undiscussables: secrets that everyone knows -- Repercussions of speaking up -- High cost of fear -- Behaviors that create fear -- Cycles of mistrust that perpetuate fear -- Strategies for a high-trust work environment -- Build relationships without fear -- Acknowledge the presence of fear -- Pay attention to interpersonal conduct -- Value criticism: reward the messenger -- Reduce ambiguous behavior -- Discuss the undiscussables -- Collaborate on decisions -- Challenge worst-case thinking -- Creating a quality organization -- People are ready for a workplace without fear.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.