A project of the Bertelsmann Foundation, Division of Public Libraries. Includes bibliographical references.
Contents:
v. 1. Organizational change in a public library / Nicola Campbell, Sue Sutherland ; Strategic management for better customer services in public libraries / Kay Poustie -- v. 2. Quality management in public libraries / Ute Klassen, Chris Wiersma ; Adjusting the product / Thierry Giappiconi -- v. 3. Product-oriented management in public libraries / Arend Flemming -- v. 4. The organization, performance and cost accounting system of the Paderborn city library / Dieter Kranstedt, Jörg Wiemers -- v. 5. Fundraising / Madeleine Aalto, Trevor Knight -- v. 6. The role of public libraries in the media society / Conny Äng ; Electronic media and the evaluation of its use / Robert E. Cannon.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.