Introduction -- Technique or attitude -- Crisis -- Anxiety and primary feelings -- Practical guidelines -- It is less complicated than you think -- All essential resources for overcoming a difficulty are in the person having the difficulty, or in the field of interaction between the people in dialogue -- Good help is help towards self-help : all other help is intrusion -- When, as the helper, you don't know what to say or do, that is what you should say or do -- Don't let having a problem turn into a problem in itself -- Boundaries make contact -- You cannot change what you do not accept -- The consolation is that there is no consolation -- The person in distress does not need consolation, but love -- Life is neither fair nor unfair -- Guilt and power are two sides of the same coin -- Forgiveness does not remove guilt : it re-establishes the relationship in spite of the guilt -- And and but: the small words with the biggest effects -- Helping through dialogue: in reality it is possible and not too difficult -- Examples -- The meaning -- Expanding on the concept of meaning -- Possible answers when your old ones don't lead to the kind of contact you want -- Commentary to the "new" answers -- Bibliography.
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