Who are our users? : scanning the environment to detect trends -- Demystifying virtual reference -- Going beyond the desk : 21st-century reference, outreach, and teaching services -- The integrated services model : information commons in libraries -- Librarians in second life and future virtual worlds -- An exploration of the hybrid reference service model : keeping what works -- The embedded academic librarian -- Community reference work -- Contemporary and future roles for readers' advisory in public libraries -- Leisure reading collections in college and university libraries : have academic librarians rediscovered readers' advisory? -- Librarian as marketer : learning to promote reference and outreach services -- Reference quality : a primer on methods and tools for assessing reference services -- Telephone reference as the past and the future of library service -- Reconfiguring reference services for mobile devices -- Using online social networking tools for reference and outreach -- What's next? : tracking tech trends -- From print to e-reference -- Digital visibility : creating usable interfaces so users can find resources -- Scholarly communication : library as content provider-digital projects to support reference and user services -- What skills are needed for the next generation of librarians? -- Retirements in reference : passing the torch to the next generation of reference librarians -- The education of reference librarians : a detailed survey and analysis -- The guide to reference and learning reference librarianship -- Practitioners as adjunct teachers -- Outside the school doors : lessons learned after library school.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.