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Author:

National Performance Review (U.S.)

Title:

Serving the American public : best practices in one-stop customer service : Federal Benchmarking Consortium Study Report / National Performance Review ; Al Gore, Vice President of the United States.

Publisher:

Supt. of Docs.U.S. G.P.O., distributor,
Supt. of Docs.U.S. G.P.O., distributor,

Copyright Date:

1997

Description:

i, 68 p. : ill. ; 28 cm.

Subject:

Consumer satisfaction--United States.
Communication in industrial relations--United States.
Public relations--Information services--United States.
Total quality management in government--United States.

Other Authors:

Gore, Albert, 1948-

Notes:

"November 1997."

OCLC:

(OCoLC)38158949

Locations:

OVUX522 -- University of Iowa Libraries (Iowa City)

PHAX277 -- Graceland University - Frederick Madison Smith Library (Lamoni)