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Author:
Anderson, Kristin, 1962-
Title:
Tales of knock your socks off service :
inspiring stories of outstanding customer service / by Kristin Anderson and Ron Zemke.
Publisher:
AMACOM,
Copyright Date:
c1998
Description:
xiv, 193 p. : ill. ; 23 cm.
Subject:
Customer services--United States--Case studies.
Consumer satisfaction--United States--Case studies.
Other Authors:
Zemke, Ron.
ISBN:
9780814479711 (alk. paper)
0814479715 (alk. paper)
LCCN:
97029375
Locations:
OAAX516 --
Maharishi University of Management Library
(Fairfield)
CAPH522 --
Iowa City Public Library
(Iowa City)
OUAX845 --
Dordt University
(Sioux Center)
UUAX975 --
Briar Cliff University - Mueller Library
(Sioux City)
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