Includes bibliographical references (pages 190-206) and index.
Contents:
Eight thousand emails -- Asshole assessment: how bad is the problem? -- Make a clean getaway -- Asshole avoidance techniques: reducing your exposure -- Mind tricks that protect your soul -- Fighting back -- Be part of the solution, not the problem.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.