Phrase categories organized by topic -- Phrase categories organized alphabetically -- Section I: What they never tell you about performance reviews -- 1. What they told you about performance reviews is wrong -- 2. The five essential processes of the Totally Integrated Performance System (TIPS) -- The five steps of a masterful performance review -- Why timing is everything -- You gotta know the law -- Section II: Preparation -- 6. Documentation dos and don'ts -- 7. Setting the scene for success -- 8. Employee preparation -- 9. Manager preparation -- 10. Motivate employees to change -- 11. Learn from pros and amateurs: performance review tales of triumph and terror -- Section III: Perfect words are not enough -- 12. Body language dos and don'ts -- 13. Role-play your way to performance review effectiveness -- 14. Standards of responsible communication -- Section IV: Great phrases for powerful performance reviews -- 15. Interpersonal and team skills -- 16. Management and leadership skills -- 17. Task and technical skills -- 18. Professionalism.
Summary:
A practical, step-by-step guide for anyone who gives or receives performance reviews, this useful and encouraging guide shows how performance reviews can be transformed from a perfunctory and stressful corporate ritual into a powerful, positive, and effective tool for both employers and employees. Management consultants Meryl Runion and Janelle Brittain, who have coached thousands successfully through the process, cover the essentials, including: five simple, essential steps for mastering every performance review; what to say---and what not to say; hundreds of useful phrases, organized by topic; common pitfalls and how to steer clear of them; how to master the art of body language and verbal tone; real-life success stories to emulate (and blunders to avoid); how to make performance reviews a seamless part of TIPS: a Totally Integrated Performance System. This guide will change not only what you say, but how you think about what you say to turn the review into a positive, motivating experience that produces real behavior change.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.