The Locator -- [(subject = "Consumer Satisfaction--United States")]

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Title:
A Handbook for measuring customer satisfaction and service quality / Morpace International, Inc. ; in association with Cambridge Systematics, Inc.
Publisher:
National Academy Press,
Copyright Date:
1999
Description:
1 v. (various pagings) : ill. ; 28 cm.
Subject:
Local transit--United States--Management.
Local transit--United States--Public opinion.
Local transit--United States--Evaluation.
Consumer satisfaction--United States.
Other Authors:
United States. Federal Transit Administration.
National Research Council (U.S.). Transportation Research Board.
Transit Development Corporation.
Transit Cooperative Research Program.
Morpace International.
Cambridge Systematics.
Notes:
"Transit Cooperative Research Program." "Research sponsored by the Federal Transit Administration in cooperation with the Transit Development Corporation." "Transportation Research Board, National Research Council." Includes bibliographical references (p. A-87-A-90).
Series:
TCRP report, 1073-4872 ; 47
ISBN:
9780309063234
030906323X
OCLC:
(OCoLC)41299307
LCCN:
99071030
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)

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