The Locator -- [(subject = "Consumer Satisfaction--United States")]

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Author:
Zemke, Ron.
Title:
Service magic : the art of amazing your customers / Ron Zemke and Chip Bell.
Publisher:
Dearborn Trade Pub.,
Copyright Date:
c2003
Description:
xiii, 248 p. : ill. ; 23 cm.
Subject:
Customer services--United States.
Consumer satisfaction--United States.
Customer loyalty--United States.
Service industries--Customer services--United States.
Other Authors:
Bell, Chip R.
Notes:
Includes index. Includes bibliographical references (p. 229-239) and index.
ISBN:
9780793164677 (6x9 pbk.)
0793164672 (6x9 pbk.)
OCLC:
(OCoLC)51505471
LCCN:
2003001187
Locations:
KSPG296 -- Burlington Public Library (Burlington)
CBPF522 -- Coralville Public Library (Coralville)
HUAX887 -- Southwestern Community College Library - Creston (Creston)
SOAX911 -- Simpson College - Dunn Library (Indianola)

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