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Title:
Service failures and recovery in tourism and hospitality :
a practical manual / edited by Erdogan Koc.
Publisher:
CABI,
Copyright Date:
2017
Description:
viii, 236 pages : illustrations ; 26 cm
Subject:
Tourism--Management.
Hospitality industry--Management.
Customer services--Management.
Consumer satisfaction.
Other Authors:
Koc, Erdogan, contributor. contributor.
Notes:
Includes bibliographical references and index.
ISBN:
1786390671
9781786390677
OCLC:
(OCoLC)990287491
LCCN:
2017022424
Locations:
USUX851 --
Iowa State University - Parks Library
(Ames)
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