Includes bibliographical references (p. [235]-253) and index.
Contents:
The new mass market -- Seize the new middle ground -- Treat some customers more equal than others -- Find an occasional use -- Introduce a new math of ownership -- Grow the return on consumption -- Think global, retail local -- Become apropos of everyone -- Tomorrow's mass market -- Epilogue : re-envisioning an industry.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.