Previous edition: 2015. Includes bibliographical references (pages 377-396) and index.
Contents:
Pt. 1. The problem and how to approach it -- pt. 2. Basics of conflict resolution -- pt. 3. Complexities in conflict resolution -- pt. 4. Challenges for the 2020s.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.