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Author:
Bignoli, Callan.
Title:
Responding to rapid change in libraries [Prof. Collection] : a user experience approach / Callan Bignoli and Lauren Stara.
Format:
[Prof. Collection] :
Publisher:
ALA Editions
Copyright Date:
2021
Description:
124 pages ; 23 cm.
Subject:
Public services (Libraries)--United States.
Public libraries--United States--Administration.
Public libraries--Administration.
Libraries--Customer services--United States.
Libraries--Information technology.
Organizational change--United States.
Librarians--United States--Attitudes.
Other Authors:
Stara, Lauren.
Notes:
Includes bibliographical references and index.
Contents:
Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done.
Summary:
"Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- Provided by publisher.
ISBN:
0838948359
9780838948354
OCLC:
(OCoLC)1178867801
LCCN:
2020030360
Locations:
HPPD845 -- Orange City Public Library (Orange City)

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