168 records matched your query
02411aam a2200385 i 4500 001 B25DB4E2932011E9B416216497128E48 003 SILO 005 20190620010016 008 180512s2019 mdua b 001 0 eng c 010 $a 2018019993 020 $a 9781538107638 (pbk. : alk. paper) 020 $a 1538107635 040 $a LBSOR/DLC $b eng $c LBSOR $e rda $d DLC $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a Z678 $b .K43 2019 082 00 $a 023/.8 $2 23 100 1 $a Keeler, Hali R., $d 1952- $e author. 245 10 $a Communication and teamwork : $b an introduction for support staff / $c Hali R. Keeler, Marie Keen Shaw. 264 1 $a Lanham : $b Rowman & Littlefield, $c [2019] 300 $a xix, 185 pages : $b illustrations ; $c 26 cm. 490 1 $a Library support staff handbooks ; $v no. 5 504 $a Includes bibliographical references and index. 505 0 $a Interpersonal relationships and teamwork -- Communication styles and needs -- Library climate, conflict, and resolution -- Effective communication skills -- Proactive customer service -- Verbal and nonverbal skills for positive interaction -- Teaming, decision-making, handling sensitive information -- Team member responsibilities -- Constructive feedback -- Project management. 520 $a "Communication and Teamwork: An Introduction for Support Staff contains essential strategies about interpersonal relations, customer service, teamwork, and communication. Using this handbook as a guide, Library Support Staff will be able to apply principles of teamwork by adapting the ALA-LSSC Standards of Communication and Teamwork"-- $c Provided by publisher. 650 0 $a Communication in library administration $z United States $v Handbooks, manuals, etc. 650 0 $a Library employees $x In-service training $z United States $v Handbooks, manuals, etc. 650 0 $a Library personnel management $z United States $v Handbooks, manuals, etc. 650 0 $a Teams in the workplace $z United States $v Handbooks, manuals, etc. 700 1 $a Shaw, Marie Keen, $e author. $9 53313 776 08 $i Online version: $a Keeler, Hali R., 1952- author. $t Communication and teamwork $d Lanham, Maryland : Rowman & Littlefield, [2018] $z 9781538107645 $w (DLC) 2018037500 830 0 $a Library support staff handbooks ; $v no. 5. 941 $a 1 952 $l IAOX771 $d 20221029021931.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=B25DB4E2932011E9B416216497128E48Initiate Another SILO Locator Search