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03557aam a2200313 i 4500 001 75E8C5D86B5511E69AFE1DDBDAD10320 003 SILO 005 20160826010517 008 131125s2014 mdu b 001 0 eng 010 $a 2013037114 020 $a 0810888157 (pbk. : alk. paper) 020 $a 9780810888159 (pbk. : alk. paper) 035 $a (OCoLC)864391492 040 $a DLC $e rda $b eng $c DLC $d YDX $d OCLCO $d YDXCP $d BTCTA $d BDX $d UKMGB $d OCLCO $d AU@ $d CDX $d COO $d IWA $d SILO 042 $a pcc 050 00 $a Z711 H419 2014 100 1 $a Harmeyer, Dave, $d 1956- $e author. 245 14 $a The reference interview today : $b negotiating and answering questions face to face, on the phone, and virtually / $c Dave Harmeyer. 264 1 $a Lanham, Maryland : $b Rowman & Littlefield, $c [2014] 300 $a xvi, 155 pages ; $c 23 cm 504 $a Includes bibliographical references and index. 505 0 $a Prologue : is the reference interview dead? -- A literature review of the reference interview -- Scenario 1. Virtual reference : less is more -- Scenario 2. A phone interview : save the time of the reader -- Scenario 3. At the reference desk : Harry Potter and the secrets of Hogwarts -- Scenario 4. Virtual in Vegas -- Scenario 5. An unlikely answer : under a window of stained glass -- Scenario 6. Earthquake reference -- Scenario 7. Helping publish not perish -- Scenario 8. My so-called Second Life -- Scenario 9. Reviving the reference interview : from desk to chat to phone -- Scenario 10. A reference interview in 2025 -- Scenario 11. Hybrid reference : blending the reference interview and information literacy -- Scenario 12. A surprise at Rosey's Beauty Salon : towards ethos, values, and codes of ethics -- Scenario 13. The reference interview thrives -- A conceptual model for online chat reference answer accuracy. 520 $a More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Good reference interviews accomplish three goals: establishing contact with the user, determining what the user's information need actually is, and checking to make sure that the answer actually meets that need completely. Built around timeless service principles including Ranganathan's Five Laws, 'The reference interview today: negotiating and answering questions face to face, on the phone, and virtually' is a practical field guide to conducting reference interviews in every modality: face-to-face, phone, chat, text, virtual world such as Second Life, and even mashup reference interviews where multiple modalities are used to answer the question. Following a concise presentation of reference interview basics, the heart of the book is 12 different reference interview scenarios set in different modes and demonstrating a specific principle. Each of these twelve follows a similar construction: a general overview of the principle (for example, save the time of the reader), a script of the reference interview, and then learning questions designed to demonstrate the principle(s) as illustrated in the script. Examples range from assisting faculty members with scholarly resources to helping a high school student with a paper to assisting a hairdresser with a reference question. 650 0 $a Reference services (Libraries) 650 0 $a Electronic reference services (Libraries) 941 $a 1 952 $l USUX851 $d 20191003013613.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=75E8C5D86B5511E69AFE1DDBDAD10320 994 $a C0 $b IWAInitiate Another SILO Locator Search