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04836aam a2200433 i 4500 001 B262A7BE9AD211E8AB5A4B6797128E48 003 SILO 005 20180808010347 008 141027s2015 mdu b 001 0 eng 010 $a 2014028355 020 $a 1442243562 (paperback : alk. paper) 020 $a 9781442243569 (paperback : alk. paper) 020 $a 1442243554 (hardcover : alk. paper) 020 $a 9781442243552 (hardcover : alk. paper) 035 $a (OCoLC)884480411 040 $a DLC $b eng $e rda $c DLC $d YDXCP $d BTCTA $d BDX $d CDX $d OCLCF $d VP@ $d SPI $d SDS $d NDS $d KSU $d LVY $d SILO 042 $a pcc 043 $a n-us--- 050 00 $a Z678 $b .C758 2015 082 00 $a 025.1/97473 $2 23 245 00 $a Creative management of small public libraries in the 21st century / $c edited by Carol Smallwood. 264 1 $a Lanham, Maryland : $b Rowman & Littlefield, $c [2015] 300 $a xiii, 301 pages ; $c 24 cm 504 $a Includes bibliographical references and index. 505 0 $a Attitudes / Padma Polepeddi -- Employee energy=motivate connect 2 empower (e=mc2) / Amanda D. McKay Biarkis and Johnna Schultz -- Staff evaluations / Padma Polepeddi -- Succession planning strategies for small public libraries / Karen Harrison Dyck -- Cultivating conversation, memory & self-awareness : women & libraries post-retirement / Joanna Kluever, Wayne Finley -- Patron facilitated programming / Shawn D. Walsh and Melanie A. Lyttle -- Programming : helping the community learn more about itself / Judith Wines -- Successful adult programming using local resources / Diana Stirling -- Building a dynamic system for relevant statistical analysis / Joshua K. Johnson -- Collection management in small public libraries / Brady A. Clemens -- Establishing an inviting atmosphere through library displays / Cynthia Harbeson -- The helping hands of boomers in friends of the library groups / Kim Becnel and LouAnn Morehouse -- Making an inviting library atmosphere / Jan Burns -- When small means really small / Joy Worland -- E-reading in rural libraries : a guide to effective support / David Robinson -- Facebook classes for older patrons / Sarah Kaufman -- Preserving your community's memories : developing librarians for digital preservation / Vanessa Neblett and Shane Roopnarine -- Search engine optimization (SEO) and library web content / Lauren Magnuson -- Seniors in cyberspace / RoseAleta Laurell -- Celebrating creative achievements : facilitating networking, learning, and camaraderie / Sharon Miller -- Supporting success : thinking outside the box via in-state sister libraries / April Ritchie -- Beyond the book sale : creative fundraising for your small public library / Portia Kapraun -- Fundraising : filling the gap without grants / Judith Wines -- Grantsmanship methods and strategies for rural and small-town librarians / Dwight McInvaill -- Programming turned fundraisers from a library board trustee member/librarian perspective / Linda Burkey Wade -- The after school cafeÌ / Amy White -- Instructional design and the public librarian / Melissa Cornwell -- Library services for users in their 20s & 30s / Samantha C. Helmick -- Market research : a vital tool for the survival of public libraries / Brian A. Reynolds -- Simple strategies for improving the user experience with the library website / Teri Oaks Gallaway and James B. Hobbs -- A tree without roots cannot grow : creative outreach to African-American genealogical patrons / Nancy Richey -- We started a festival : the halloween costume collection / Amy White. 520 $a An anthology on small public libraries as centers of communities serving populations under 25,000 that make up most of the public library systems in the United States. While most public libraries do not have the resources to satisfy customer expectations for instant gratification, ultra-convenience, and state-of-the-art technologies, the authors of this book detail strategies and methods for providing top-notch customer service while moving beyond customer service to the creation of meaningful customer relationships. It reminds us that public libraries transform communities of every size. 650 0 $a Public libraries $z United States $x Administration. 650 0 $a Small libraries $z United States $x Administration. 650 0 $a Public libraries $x Administration. 650 0 $a Small libraries $x Administration. 650 7 $a Public libraries $x Administration. $0 (OCoLC)fst01082643. $2 fast 650 7 $a Small libraries $x Administration. $0 (OCoLC)fst01121447. $2 fast 651 7 $a United States. $0 (OCoLC)fst01204155. $2 fast 700 1 $a Smallwood, Carol, $d 1939- $e editor. 941 $a 2 952 $l IAOX771 $d 20240710103030.0 952 $l ETPD745 $d 20180808032310.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=B262A7BE9AD211E8AB5A4B6797128E48 994 $a C0 $b LVYInitiate Another SILO Locator Search