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03081aam a22003618i 4500 001 4159CB86433911EF824246BD21ECA4DB 003 SILO 005 20240716010423 008 240327s2024 mau 001 0 eng 010 $a 2024005625 020 $a 1647826292 020 $a 9781647826291 040 $a DLC $b eng $e rda $c DLC $d SILO 050 00 $a HD57.7 $b .R358 2024 082 00 $2 23/eng/20240327 100 1 $a Ramanna, Karthik, $e author. 245 14 $a THE AGE OF OUTRAGE : $b HOW TO LEAD IN A POLARIZED WORLD / $c Karthik Ramanna. 263 $a 2410 264 1 $a Boston, Massachusetts : $b Harvard Business Review Press, $c [2024] 300 $a pages cm 500 $a Includes index. 500 $a 2024/10/29 520 $a "Outrage is everywhere-on the left and on the right-and many companies are finding themselves in the crosshairs. Go Fund Me was pressured to cut off funding to protesting truckers in Ottawa. Disney's CEO was dragged down for mishandling both sides of Florida's "Don't Say Gay" law. Facebook and other tech companies have been accused of manipulating elections in many countries and by many parties. People are angry with the world-in some cases, rightfully so-and now view companies as they do governments: astargets of their ire and potential forces for social change. Managing outrage has moved from being an occasional leadership challenge, such as handling a PR crisis, to a necessary and critical leadership capability, like strategic thinking or financial acumen. Based on his popular Oxford leadership program and deep-dive case studies on organizations such as IKEA, Nestle, the London Metropolitan Police, the Vatican, and others, Karthik Ramanna offers a set of practices for leaders to navigate this age ofpolarization-steps leaders can take to make sense of the outrage they encounter, work with relevant stakeholders to progress through it, and emerge stronger for it. Ramanna's practical framework, developed through years of experience with organizations, helps leaders "turn down the temperature," analyze root causes, develop and implement distinctive organizational responses that are mission consistent, and build individual and organizational resilience. Just as governments have systems for managing regular adverse-weather events such as hurricanes, organizations and their leaders now need an equivalent for managing the stakeholder hostilities that contextualize nearly all their decisions. This book is the essential guide for managing in the age of outrage"-- $c Provided by publisher. 650 0 $a Leadership. $9 66869 650 0 $a Polarization (Social sciences) $9 74200 650 0 $a Right and left (Political science) $9 74796 650 0 $a Corporate image. $9 67887 650 0 $a Customer relations. $9 68138 776 08 $i Online version: 776 08 $a Ramanna, Karthik. $t Age of outrage $d Boston, Massachusetts : Harvard Business Review Press, [2024] $z 9781647826307 $w (DLC) 2024005626 941 $a 1 952 $l BAPH771 $d 20240716012456.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=4159CB86433911EF824246BD21ECA4DBInitiate Another SILO Locator Search