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01908aam a2200385 i 4500 001 7727AB0478C911EB9BAD6BC04EECA4DB 003 SILO 005 20210227010010 007 n 008 200723s2021||||||||||||||||||||||||eng|u 010 $a 2020030360 020 $a 0838948359 020 $a 9780838948354 035 $a (OCoLC)1178867801 040 $d TxAuBib $e rda $d SILO 100 1 $a Bignoli, Callan. 245 1 $a Responding to rapid change in libraries $h [Prof. Collection] : $b a user experience approach / Callan Bignoli and Lauren Stara. 264 1 $a Chicago : $b ALA Editions, $c 2021. 300 $a 124 pages ; $c 23 cm. 504 $a Includes bibliographical references and index. 505 $a Part I: Passion -- Customer Service Expectations in the 21st Century -- Users at the Center of Everything -- Part II: Patience -- Leading the Way in the Face of Change -- Library Technology -- Physical Spaces -- Part III: Fortitude -- Project Management and Problem Solving -- Horizon Scanning for Threats -- Epilogue: It's Never Perfect and It's Never Done. 520 $a "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- $c Provided by publisher. 541 $d 20201210. 650 $a Public services (Libraries) $z United States. 650 $a Public libraries $z United States $x Administration. 650 $a Public libraries $x Administration. 650 1 $a Libraries $x Customer services $z United States. 650 1 $a Libraries $x Information technology. 650 7 $a Organizational change $z United States. 650 1 $a Librarians $z United States $x Attitudes. 700 $a Stara, Lauren. 941 $a 2 952 $l SFPH074 $d 20240716042116.0 952 $l HPPD845 $d 20210227010557.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=7727AB0478C911EB9BAD6BC04EECA4DBInitiate Another SILO Locator Search