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01858aam a2200361Ii 4500 001 FB752268E55311E7AFB0C42A97128E48 003 SILO 005 20171220010225 008 150709t20172017caua 001 0 eng d 020 $a 1491917628 (pbk.) 020 $a 9781491917626 (pbk.) 035 $a (OCoLC)999621275 040 $a NLE $b eng $e rda $c NLE $d OCLCO $d OQX $d CLE $d NUI $d SILO 050 4 $a T58.64 $b .S36 2017 082 04 $a 004.068 $2 23 100 1 $a Schnepp, Rob, $d 1961- $e author. 245 10 $a Incident management for operations / $c Rob Schnepp, Ron Vidal, and Chris Hawley. 250 $a First edition. 264 1 $a Sebastopol, CA : $b O'Reilly, $c 2017. 300 $a xii, 156 pages : $b illustrations ; $c 23 cm 500 $a Includes index. 505 0 $a Foreword -- Preface -- Evaluating the incident response PROCESS -- The incident management system (IMS) -- The incident commander (IC) -- Scaling the incident response -- Unified command (UC) -- After action review (AAR). 520 $a "Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation."--Back cover. 650 0 $a Information technology $x Management. 650 0 $a Emergency management. 720 $a Schnepp, Rob. 720 $a Vidal, Ron. 720 $a Hawley, Chris. 700 1 $a Vidal, Ron, $e author. 700 1 $a Hawley, Chris, $e author. 941 $a 1 952 $l OVUX522 $d 20191211023224.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=FB752268E55311E7AFB0C42A97128E48Initiate Another SILO Locator Search