"Prepared ... in cooperation with ERIC Clearinghouse on Higher Education, the George Washington University, Association for the Study of Higher Education, Graduate School of Education and Human Development, the George Washington University." Includes bibliographical references (p. 163-171) and index.
Contents:
Introduction -- Phase One: System-level assessment -- Phase Two: Assessing how well providers meet customers' needs -- Choosing the right model for Phase Two -- Three steps for assessing providers -- Conclusions and recommendations.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.