Subtitle varies. Previous highlighting in the book. Includes bibliographical references.
Contents:
Business ecosystem perspective on open platforms and outsourcing relationships : a software industry case study / Investigating the relationship between outsourcing and innovation / Michael D. Frutiger, Sandra A. Salughter, Sridhar Narasimhan. Strange bedfellows no more : researching business process outsourcing and dynamic innovation / Mary C. Lacity, Leslie P. Willcocks -- Governance frames. Client satisfaction versus profitability : an empirical analysis of the impact of formal controls in strategic outsourcing contracts / Nishtha Langer, Deepa Mani, Kannan Srikanth -- Post crisis outsourcing relationship : building institutional trust, technology and regulatory controls / Wendy Currie, Daniel Gozman -- Software Outsourcing Decision Aid (SODA) : a requirements based decision support method and tool / Tommi Kramer, Armin Heinzl, Michael Eschweiler -- Dynamic governance adaptation. Emergence of formal control specificity in information systems outsourcing : a process view / Thomas L. Huber ... [et. al.] -- Information system outsourcing dynamics : a case study as seen by a client boundary role person / Ari Heiskanen ... [et. al.] -- Managing knowledge transfer in software maintenance outsourcing transitions : a system dynamics perspective / Oliver Krancher, Jens Dibbern -- Multi-vendor and multi-client ecosystem management. From to onshore to offshore of IT services outsourcing : history of one large Australian oraganisation's journey / Julie Fisher ... [et. al.] -- Towards understanding knowledge integration in multi sourcing engagements / Xiaowei Jin, Julia Kotlarsky, Ilan Oshri -- Who is the favored bride? Challenges in switching to a multi vendor offshoring strategy / Martin Wiener, Carol S. Saunders -- Understanding the role of organizational integration in developing and operating software as a service / Sebastian Stuckenberg, Thomas Kude, Armin Heinzl -- International growth : the Case of China. Development of IT service quality standards in China / Mike Gallivan, Chen Tao -- Moving up the global value chain : the case of Chinese IT service firms / Ning Su -- Social responsibility and social capital management. Impact of impact sourcing : framing a research agenda / Erran Carmel, Marcy C. Lacity, Andrew Doty -- Corporate social responsibility in global IT outsourcing : a case study of inter firm collaboration / Ron Babin, Brian Nicholson -- Social capital : a framework for studying IT outsourcing / Beena George ... [et. al.] -- Crowdsourcing and open platforms. New capabilities : can IT vendors leverage crowdsourcing? / Dorit Nevo, Julia Kotlarsky, saggi Nevo -- Business ecosystem perspective on open platforms and outsourcing relationships : a software industry case study / Michael D. Frutiger, Sandra A. Salughter, Sridhar Narasimhan.
Summary:
This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld, and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management, and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.