Bridge the gap : breakthrough communication tools to turn challenging workkpace dynamics into collaborative relationships / Jennifer Edwards and Katie McCleary.
What It Means to Bridge the Gap -- Your Brain Under Pressure: AMY and the Hijack -- Your Mind Under Pressure: An Inner Narrator and a Kaleidoscope -- Relationship Dynamics: The Drama Triangle or the Circle of Choice -- Show Up Clean: Disrupt The Hijack and Invisible Forces -- Show Up Curious: Be An Explorer and Choose to Care -- Clean and Curious Listening: Hurdles and Headphones -- Trust and Respect: Tending to Your Shared Egg -- Curious Conversations: Part -- Curious Conversations: Part -- What to Say and How to Say It: Language for Pressure-Based Moments -- Traversing the Hard Stuff: Gaps and Canyons -- To Bridge or Not to Bridge: Your Choice.
Summary:
"Two coaches to Fortune 500 companies and social enterprises show how to use the social-psychology of human connection and curiosity to drive meaningful workplace communication and collaboration In today's increasingly polarized world, we're struggling tofully understand and respect one other. As a result, we're losing sight of the importance of building and maintaining professional relationships; even forgetting to be curious and listen to each other. And that's bad for business. Bridge the Gap exploresthe intersection of how your biology and biography define, refine, and contribute to your presence and behavior in relationships where you struggle to connect. Focusing on personal responsibility and awareness, meta-cognition, and curiosity, the book provides you with a reliable and replicable framework to increase open communication and foster better relationships at work. The authors illuminate the raw power of the human brain and mind, and how they impact the way you connect, communicate, and collaborate with people. They offer a deep dive into how you can better cooperate with people at work, especially when you struggle with differences. Bridge the Gap helps you: Master your biological reactions when pressure, stress, and anxiety hijack your effortsto connect Understand how you and others can better communicate and collaborate Lead with curiosity in all your communication strategies and learn how to give authentic feedback Feel more comfortable working on diverse teams, embracing all cultural backgrounds Whether you're entry level staff or a C-Suite executive, you'll learn how to communicate clearly with a broad spectrum of people and navigate a wide range of emotions in virtually any situation. Rather than focus solely on the mechanics of "difficult" conversations, the authors illustrate how your presence, curiosity, and language can foster better interactions and outcomes with others. Filled with practical exercises, memorable analogies, and colorful stories, Bridge the Gap provides everything you need to build solid workplace relationships in nearly any situation"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.