1: The keys to success -- Why etiquette matters -- The ethical you -- Dress and grooming -- 2: At the workplace -- You and your coworkers -- You and your workplace -- You and your supervisors -- Women and men together--and other personal matters -- The smart manager -- Hosting, attending, and speaking at the perfect meeting -- Telecommuting and the home office -- 3: Rising to the occasion -- Pleasing the customer -- Business gifts -- Business events -- Table manners: navigating the meal -- Decoding the table setting -- 4: Communication -- The good conversationalist -- On the telephone -- The good writer -- Communicating electronically -- 5: On the road--here and abroad -- The thoughtful traveler -- Conventions, trade shows, and other off-site events -- Doing business in another country -- Adjusting your cultural lens -- 6: The job applicant -- The job search -- Résumés and application letters -- The job interview.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.