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Title:

Communicating non-defensively [videorecording] / produced and directed by Denise Dexter ; written by Kirby Timmons.

Format:

[videorecording] /

Edition:

Rev. version.

Publisher:

CRM Learning,

Copyright Date:

1994

Description:

1 videodisc (19 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide + 1 participant workbook.

Other Authors:

Dexter, Denise.
Timmons, Kirby.
Fontaine Jr., Robert
Pniewski, Mike
Smith, Bee-be
Scarry, Rick
Tokuda, Marilyn.
Zaiss, Carl D.
Heidemann, Gaille
CRM Learning (Firm)
CRM Films.

Notes:

Title from container. "Compelling Interpersonal Skills Training for Powerful Organizations." Based upon a script by Ron L. Raley, Steve Wax and Christopher Lanier. Based on the book "Keeping your cool under fire : communicating non-defensively" by Theodora Wells. Robert Fontaine, Jr., Mike Pniewski, Bee-be Smith, Rick Scarry, Marilyn Tokuda. Carl D. Zaiss. Gaille Heidemann.

Contents:

Leader's Guide: Introduction -- Synopsis -- Background -- Suggested training designs -- Training objectives -- Discussion starters -- Worksheets -- Recommended resources -- Companion videos.
Participant Workbook: Introduction -- Traning objectives -- Worksheets I-IV -- Recommended resources -- Companion videos.

Summary:

Uses a series of vignettes to illustrate common examples of defensive behavior. Shows steps to ease this behavior with the viewpoint of enhancing relationships with both subordinates and superiors. Designed to aid both the giver and the receiver of criticism in understanding the other person's point of view.

OCLC:

(OCoLC)883213266

Locations:

UXAX826 -- St. Ambrose University Library (Davenport)