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Title:

Communicating non-defensively [[videorecording] / produced and directed by Denise Dexter ; written by Kirby Timmons.

Format:

[[videorecording] /

Edition:

Rev. ed.

Publisher:

CRM Films,

Copyright Date:

1997

Description:

1 videocassette (20 min.) : sd., col. ; 1/2 in. + De 1 leader's guide (36 p. ; 28 cm.)

Subject:

Communication in personnel management.
Interpersonal communication.
Defense mechanisms (Psychology)

Other Authors:

Dexter, Denise.
Timmons, Kirby.
Wells, Theodora. Keeping your cool under fire.
CRM Films.

Notes:

Based upon a script by Ron L. Raley, Steve Wax and Christopher Lanier. Based on the book "Keeping your cool under fire : communicating non-defensively" by Theodora Wells. Designed to aid both the giver and the receiver of criticism in understanding the other person's point of view.

Summary:

Uses a series of vignettes to illustrate common examples of defensive behavior. Shows steps to ease this behavior with the viewpoint of enhancing relationships with both subordinates and superiors.

OCLC:

(OCoLC)51606264

Locations:

PTAX572 -- Stewart Memorial Library (Cedar Rapids)