The Locator -- [(title = "From the outside in ")]

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Author:
Matthews, Joseph R.
Title:
The customer-focused library : re-inventing the library from the outside-in / Joseph R. Matthews.
Publisher:
Libraries Unlimited,
Copyright Date:
c2009
Description:
xviii, 95 p. : ill. ; 26 cm.
Subject:
Public libraries--United States.
Public services (Libraries)
Library users.
Libraries and community.
Libraries--Marketing.
Organizational change.
Notes:
Includes bibliographical references and index.
Contents:
Traditional library thinking -- The constraints of tradition -- It's all about the customer -- Library as place -- The library collection -- Library services -- Information technology -- Library staffing -- Removing the shackles of tradition.
ISBN:
1591588766 (e-book)
9781591588764 (e-book)
1591588758 (pbk : alk. paper)
9781591588757 (pbk : alk. paper)
OCLC:
(OCoLC)320193394
LCCN:
2009026359
Locations:
UQAX771 -- Des Moines Area Community College Library - Ankeny (Ankeny)
IAOX771 -- State Library of Iowa (Des Moines)

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