The Locator -- [(title = "Breaking the code")]

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Title:
Service process measurement : breaking the code : applying activity based performance measures to service processes / authors, K.J. Euske ... [et al.].
Publisher:
CAM-I Service Process Interest Group,
Copyright Date:
c1998
Description:
105 p. : ill. ; 23 cm.
Subject:
Service industries--Management.
Service industries--Quality control.
Service industries--Labor productivity.
Activity-based costing--Measurement.
Industrial capacity--Measurement.
Professional practice--Measurement.
Benchmarking (Management)
Total quality management.
Other Authors:
Euske, Kenneth J.
Notes:
"August 1998." Includes bibliographical references (p. 80).
ISBN:
9781890783020
1890783021
OCLC:
(OCoLC)40727834
Locations:
USUX851 -- Iowa State University - Parks Library (Ames)

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