Includes bibliographical references (pages 163-166) and index.
Contents:
Getting started -- The Holy Grail of transit -- Go forward -- I sent Joni -- Problem -- A year like no other -- So wrong -- Hearts and minds -- Off the charts -- Time for new leadership -- Why did i take this job? -- Sharks circling -- Just do your job -- When big projects die -- Baptism of fire -- Newspaper grenade -- A really tall statue -- Nobody should go through this -- Time to get on with it -- It's our job -- Redemption : life after 2001 -- A legal minefield -- Tough mom mode -- Premature obituaries -- Something kind of magical -- Elephant in the room -- Much to be learned.
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