171 records matched your query       

Author:

Schmidt, Aaron, 1978-

Title:

Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.

Edition:

First edition.

Publisher:

ALA Editionsan imprint of the American Library Association,

Copyright Date:

2014

Description:

viii, 168 pages : illustrations ; 23 cm

Other Authors:

Etches, Amanda, 1975-

Notes:

Includes bibliographical references and index.

Contents:

Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up : philosophy, process, and culture.

Summary:

"Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status" -- Provided by publisher.

ISBN:

0838912265 (paper : alk. paper)
9780838912263 (paper : alk. paper)

OCLC:

(OCoLC)878812623

LCCN:

2014005004

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

UQAX771 -- Des Moines Area Community College Library - Ankeny (Carroll)

UXAX826 -- St. Ambrose University Library (Davenport)

IAOX771 -- State Library of Iowa (Des Moines)

ULAX314 -- Loras College Library (Dubuque)

OVUX522 -- University of Iowa Libraries (Iowa City)

GUPF501 -- Newton Public Library (Newton)

UUAX975 -- Briar Cliff University - Mueller Library (Sioux City)

PQAX094 -- Wartburg College - Vogel Library (Waverly)