I'm not sure if it's for you, but ... -- 2. Open-minded -- 3. What do you know? -- 4. How would you feel if? -- 5. Just imagine -- 6. When would be a good time? -- 7. I'm guessing you haven't got around to ... -- 8. Simple swaps -- 9. You have three options -- 10. Two types of people -- 11. I bet you're a bit like me -- 12. If ... then -- 13. Don't worry -- 14. Most people -- 15. The good news -- 16. What happens next -- 17. What makes you say that? -- 18. Before you make your mind up -- 19. If I can, will you? -- 20. Enough -- 21. Just one more thing -- 22. A favor -- 23. Just out of curiosity -- Final thought.
Summary:
Often the decision between a customer choosing you over someone like you is your ability to know exactly what to say, when to say it, and how to make it count. Phil M. Jones has trained more than two million people across five continents and over fifty countries in the lost art of spoken communication. In Exactly What to Say, he delivers the tactics you need to get more of what you want.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.