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01741cam a22003374a 4500 001 B8C080EA2B1011DEAA7E7608A8D7520A 005 200904170029.0 008 070306s2007 njua 000 0 eng 010 $a 2007009256 020 $a 0470147687 (cloth) 020 $a 9780470147689 (cloth) 035 $a (OCoLC)85833338 040 $a DLC $c DLC $d SILO $d BAKER $d UKM $d C#P $d YDXCP $d JID $d SILO 050 00 $a HD42 $b .S84 2007 082 00 $a 658.3/145 $2 22 100 1 $a Sue, Marsha Petrie. 245 1 $a Toxic people : $b decontaminate difficult people at work without using weapons or duct tape / $c Marsha Petrie Sue. 260 $a Hoboken, N.J. : $b John Wiley & Sons, $c c2007. 300 $a xiv, 222 p. : $b ill. ; $c 24 cm. 505 0 $a A hair in your biscuit -- Doesn't work well with others -- The steamroller -- The zipper lip -- The backstabber -- The know-it-all -- The needy weenie -- The whine and cheeser -- Planning for toxic spills -- Plotting toxic cleanup -- Listen up! -- Control the uncontrollable -- Toxic customer service -- Mental looting -- Toxic infections -- Ruffled feathers -- On a personal note -- Survivor. 650 0 $a Conflict management. 650 0 $a Interpersonal relations. 650 0 $a Interpersonal conflict. 856 41 $3 Table of contents only $u http://www.loc.gov/catdir/toc/ecip0712/2007009256.html 856 42 $3 Contributor biographical information $u http://www.loc.gov/catdir/enhancements/fy0739/2007009256-b.html 856 42 $3 Publisher description $u http://www.loc.gov/catdir/enhancements/fy0739/2007009256-d.html 939 $a 5880872 941 $a 1 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=B8C080EA2B1011DEAA7E7608A8D7520A 994 $a 02 $b JID 952 $l UQAX771 $d 20090701080000.0Initiate Another SILO Locator Search